Guardian Shield India ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our site and use our services. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our online platform.

This policy applies to information collected through our site and in connection with the services we offer, including Corporate Security, Executive Protection, VIP Bodyguard Services, Personal Security Details, Event Security Management, Threat Assessment & Mitigation, and Personal Assistance & Escort Services.

Data Controller

The data controller responsible for your personal information is:
Guardian Shield India
C-Wing, 4th Floor
Platina Building, G Block, Bandra Kurla Complex (BKC),
Mumbai, Maharashtra, 400051, India.

Information We Collect

We collect information that you provide to us directly when you interact with our site or request our services. This may include:

• Contact information (such as name, email address, telephone number).
• Professional information (such as job title, company name).
• Information you provide when filling out forms, requesting information about our services, or communicating with us.
• Information necessary to provide specific security services, which may involve sensitive personal data or information related to background checks, threat assessments, and operational requirements. We will only collect such information where necessary for the provision of our services and with appropriate legal basis, transparency, and security measures.

We may also collect certain information automatically when you visit our site, including:

• Usage data (such as pages visited, time spent on pages, referring website).
• Technical data (such as IP address, browser type, operating system).

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services.
• To respond to your inquiries and provide customer support.
• To understand your needs and provide you with information about our services.
• To improve and optimize our site and services.
• To comply with legal obligations.
• For security purposes, including preventing fraud and protecting the integrity of our site and services.
• In specific cases related to our security services, to conduct necessary assessments and operations, ensuring the safety and protection of our clients.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Your consent (where required and obtained).
• The necessity of processing for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., to provide security services).
• Our legitimate interests in operating our business, improving our services, communicating with you, and ensuring the security of our operations (provided these interests are not overridden by your data protection rights).
• Compliance with legal obligations to which we are subject.

Sharing Your Information

We do not sell your personal information. We may share your information with third parties only in the following limited circumstances:

• With service providers who perform services on our behalf (such as IT support, analytics providers, professional advisors) and who are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
• When required by law, regulation, or legal process (such as a court order or subpoena).
• In response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
• In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction, provided the recipient agrees to protect your information in a manner consistent with this policy.
• Where necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
• With your consent.

When providing security services, we may share necessary information with relevant parties (e.g., event organizers, other security personnel, law enforcement in an emergency) strictly as required to ensure effective service delivery and safety, under confidentiality obligations where appropriate.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include the right to:

• Request access to your personal information.
• Request rectification of inaccurate or incomplete personal information.
• Request erasure of your personal information in certain circumstances.
• Request restriction of processing of your personal information in certain circumstances.
• Object to the processing of your personal information in certain circumstances.
• Request data portability (receiving a copy of your data in a structured, commonly used format).
• Withdraw your consent at any time where processing is based on consent.

To exercise these rights, please contact us using the physical address provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to collect information about your browsing behavior. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us by mail at:

Guardian Shield India
C-Wing, 4th Floor
Platina Building, G Block, Bandra Kurla Complex (BKC),
Mumbai, Maharashtra, 400051, India.

This policy is effective as of January 1, 2024.